You will develop new social relations and will engage often in social interactions when you join the workforce in the future, whether as a rank-and-file employee, as part of management, as a professional, or as a public servant. Hence, it is all the more important that you now learn various communication strategies that can help you manage conflict and communication breakdown.

The ability to think quickly and react appropriately during impromptu speaking situations is a hallmark of a good communicator, so is the ability to adjust and adapt to various speech contexts. These abilities can be developed through constant practice and repetition.

This unit features various lessons that will help you become a better communicator in any situation, in whatever context, and in using any speech style. It also features diverse activities and exercises that will both test and sharpen your ability to interact with others and to communicate clearly and effectively.