Module
8

Speech Styles: Intimate, Casual, and Consultative

At the end of this module, I can:

differentiate the types of speech styles, namely, intimate, casual, and consultative;
identify social situations in which each speech style is appropriate to use; and
observe appropriate language forms in using a particular speech style.

Speech style is “the way in which something is said, done, expressed, or performed,” and it corresponds to specific speech contexts. The speech styles—intimate, casual, and consultative—generally occur in interpersonal contexts.

Intimate conversations take place between persons of close alliances or relationships (e.g., married couples, lovers, and family members).
Casual conversations typically take place between classmates, friends, or coworkers.
Consultative conversations take place between professionals such as between doctors and their patients or between lawyers and their clients.

There is a significant difference in the language used, degree of formality, and manner of expression in each style due to the different types of people involved and their degree of closeness.

By simply listening, one can recognize the speech style used by two people engaged in a conversation. Likewise, it is also easy to employ the speech style appropriate to the situation and to the person you are talking to. Usually, your relationship with the person whom you are talking to dictates the speech style you will use. Unless you have personal differences within your family, the style expected of you and another family member is intimate. The casual style is applicable if you are with your peers, friends, classmates, and coworkers (in the future). Professional conversations are usually consultative in style. They are less casual, more businesslike and more serious, and never intimate. You employ this style when you are speaking with your mentors, superiors in school, authorities, and later on, with your superiors at work, clients, and other professionals.

Big Idea

The speech style establishes the kind of relationship that exists between communicators. Similarly, listening to the speech style of the person with whom you are communicating with can help you identify the relationship that he or she wants to establish with you. From there, you can adjust your speech style accordingly.

Intimate and Casual Speech Styles

As the term intimate indicates, the intimate speech style is usually used by persons who are close or very familiar with each other. In this style, the language used may be both formal and informal depending on the situation and the matter being talked about. Terms of endearment (e.g., mahal or babe for husband and wife) and terms that show respect (e.g., mom, dad, kuya, and ate) are often used in this speech style. Therefore, private or sensitive matters are usually talked about (e.g., family finances, purchase of a property, among others) using this speech style.

You use the casual speech style when you talk to your classmates, peers, and other people who are not as close to you as your family members or are not in your innermost circle of family and best friends. In this style, the language used is often informal and conversational. In addition, the casual speech style allows a more diverse range of topics. Terms of endearment are rarely used in this style.

Reflect Upon

How will you react if a stranger begins talking to you in an intimate manner?

Consultative Speech Style

To consult is to ask or seek advice from a person, usually a professional who has an expertise on a specific subject or field. You use the consultative style of speech when talking to a doctor, lawyer, engineer, counselor, and other professionals who you think can help you with your need for information, advice, or opinion. You may also be consulted by your future clients if you become the person knowledgeable enough to give expert advice, opinion, and information. This speech style requires more formality in terms of language, manner of speaking, and gestures. This style is observed when a doctor is talking to his or her patient or when a lawyer is advising his or her client.

Aside from the degree of closeness between the persons involved, the use of a specific speech style depends on the topic being discussed and on the purpose of the communicators. For instance, a mother and a daughter may use the intimate speech style when they are talking about school matters. Meanwhile, they may use the casual speech style when they are talking about hobbies or vacations. On the other hand, a doctor speaking to a patient who is also a family friend may use the casual speech style, rather than the more formal consultative style.

Big Idea

While professionalism and courtesy are expected when communicating using the consultative speech style, it would not hurt to be friendly. Sometimes, it makes the communication situation less tense and more comfortable even if it takes place in a professional setting.

There are times when people with certain levels of relationship take part in a communication situation where a different speech style is expected. On other occasions, people in a certain formal situation develop a friendship, which enables them to use a more casual speech style despite the setting. While relationships determine the speech style used, the setting, communication context, and other factors may also affect the style that becomes useful in interaction. Thus, it is important to note that these styles may overlap or may change depending on certain factors.

Reflect Upon

Can a person’s speech style help him or her achieve his or her purpose for communication? Cite examples to support your answer.

 

 

 

 

 

 

 

What Have I Learned So Far?

What speech style should you apply in each scenario?

___________ 1. You approach the barista to follow up on your order that is taking too long to be served.
___________ 2. You want to know what your father wants for his birthday, so you try to fish for ideas without directly asking him about it.
___________ 3. You are at the lobby of a business establishment and you ask the front desk personnel to inform your interviewer that you have already arrived for the scheduled job interview.
___________ 4. You want to ask the bus conductor where the bus is heading and the right bus you must take to get to your destination.
___________ 5. You were sick and absent from class yesterday, so you call your classmate through your cell phone to ask about your homework.
___________ 6. You called the customer service department of your internet service provider to report about a problem regarding the internet connection.
___________ 7. The guidance counselor wants to know your college plans as part of the school’s career assessment of students.
___________ 8. Your younger sister asks you to read her a bedtime story.
___________ 9. You will explain to your teacher why you were not able to submit your project and will promise him or her that it will not happen again.
___________ 10. Your cousin will spend his summer vacation with your family and you are excited to show him your collection of science fiction books.
Reflect Upon

Are you close to your siblings or cousins (if you do not have siblings)? Do you use the intimate speech style when communicating with them?

 

 

 

 

 

 

 

 

 

Beyond Walls 8.1 Read and Answer

Read this short description of speech styles in the Korean language and culture at http://www.indiana.edu/~korean/E305/politeness_speechstyles.html. The classification of speech styles is different from the general speech styles discussed in this module. Which of the Korean speech styles can be classified as intimate, casual, or consultative? Explain your answers.

What Have I Learned So Far?

Form a group with five members. Together with your groupmates, think of three communication situations, one for each of the three speech styles. Afterward, identify verbal and nonverbal cues that are used in the communication situations.

1. Intimate speech situation:                         

Participants:                               

Verbal Cues Nonverbal Cues






 






 
2. Casual speech situation:                         

Participants:                               

Verbal Cues Nonverbal Cues






 






 
3. Consultative speech situation:                       

Participants:                               

Verbal Cues Nonverbal Cues






 






 

 

Beyond Walls 8.2 Apply It in Real Life

Track: Arts

You and your friend are the creators of a famous comic strip that is published in a famous broadsheet in the country. A publishing house commissioned you to create comic strips that will be included in a book on communication. You will create three comic strips that show communication situations in various community settings. You will determine the communication situation that will serve as the plot of each comic strip. Work together to determine the comic characters that will be drawn. Make sure that the scenes drawn depict the communication experiences in the community and that the characters’ dialogues reflect specific scenarios. You will present your output, together with the classifications of the speech styles used in each scenario, to the entertainment editor who will approve the comic strips to be part of the book on communication.

What Have I Learned So Far?
1. What is the difference between intimate and casual speech styles?

 

 

 

2. Why is it important to apply a specific speech style to a certain communication situation?

 

 

 

3. What will happen if you use an inappropriate speech style?

 

 

 

4. How do relationship and setting help in identifying the appropriate speech style to be used in a communication situation?

 

 

 

5. How is language changed or adjusted based on the speech style used in communication?

 

 

 

Extend Your Knowledge

It is never too early to learn how to conduct yourself in formal communication situations as you will be able to apply what you will learn when you communicate with your future employers, clients, business partners, among others. Visit the following websites and find out how to conduct yourself in business-related communication situations.

Essential Learning

The intimate, casual, and consultative speech styles do not necessarily fall under one type of speech context, but they are easily distinguishable from one another and from more formal speech styles. It is also easy to determine which speech style applies to a specific communication context. An intimate conversation usually occurs between or among family members, while a casual one regularly happens between or among friends or acquaintances. A consultative interaction, meanwhile, often occurs between a professional and his or her client.